Case Histories

Customers:

Medical Device Manufacturer

Problem: Unable to decide between two vendors, the customer decided to give half of the order to one office furniture company, and half to another. The supplier who had the ‘low-ball’ bid delivered the wrong product, which was then poorly installed.

L.T.D. Solution: LTD was brought in to correct the job, replacing furniture and parts as needed and making sure everything was installed properly. The customer has since awarded L.T.D. with subsequent jobs, praising the company’s reliability and experience.

Major University

Problem: The customer had a very short time frame to go from measurement to design to quote to delivery. The job had to be thorough and precise at first try, because there was no time for make-up work.

L.T.D. Solution: We worked overtime and weekends, at the price we quoted, to ensure that the customer met his deadlines. There was no margin for error– and there were none.

Aircraft Manufacturer

Problem: The customer wanted to replace 30,000 square feet of cubicles and various pieces of furniture, and it had to happen over a two-week period– over the holidays, no less.

L.T.D. Solution: We not only cleared the space on time, but less than 5% of the unwanted product ended up in landfills and the customer realized a nice return on his 30-year-old used casegoods.

Engineering Firm

Problem: This huge international company has ongoing transitions, with employees being added or relocated; departments downsizing or growing; and priorities shifting from week to week and quarter to quarter.

L.T.D. Solution: This customer has come to depend on us for weekly jobs ranging from one chair office to 200 workstations. The manager said, We’ve used L.T.D. on any number of projects of varying size and complexity and not once have we been disappointed.